Shipping policy

Thank you for shopping with Pins and Bows. We are committed to ensuring that your order reaches you safely and as quickly as possible. Please read our Shipping & Delivery Policy before placing your order.

Order Processing

- All orders are processed and dispatched within 24 business hours of successful order confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- Once your order has been dispatched, you will receive tracking details via SMS, email, or WhatsApp (where applicable).

Delivery Timeline

We partner with trusted third-party courier services to deliver your orders across India.

Estimated delivery timelines are:

- Metro cities: 2–4 business days
- Other locations: 3–7 business days

Delivery timelines may vary depending on your location, weather conditions, courier operations, or other unforeseen circumstances. While we strive to deliver every order within the estimated timeframe, delays beyond our control may occasionally occur.

Shipping Charges

Shipping charges will be calculated and displayed at checkout before payment.

International Shipping

We currently accept international orders on request.

If you'd like to place an international order, please reach out to us through our Instagram page, and our team will assist you with product availability, shipping charges, and delivery timelines.

Returns, Refunds & Exchanges

At this time, all purchases made through our website are final. We do not offer returns, refunds, or exchanges for products once an order has been placed and dispatched.

However, if you receive:

- a damaged product,
- an incorrect item, or
- an item with a manufacturing defect,

please contact us within 48 hours of delivery with your order number and clear photographs of the issue. Our team will review the request and assist you with an appropriate resolution.

Need Assistance?

If you have any questions regarding shipping or your order, please feel free to contact our customer support team at [8368113891] or [hrpinsandbows@gmail.com]. We are always happy to help.